Privacy Policy

Last updated: January 2026

1. Information We Collect

Information you provide:

  • Name: For certificates and custody records
  • Email: To deliver certificates and optional updates
  • Payment information: Processed securely by our payment provider (we don't store card details)

Information collected automatically:

  • Browser type and version
  • Pages visited and time spent
  • IP address (anonymized for analytics)

2. How We Use Your Information

  • To generate and deliver your Certificate of Custody
  • To send transactional emails (order confirmation, certificate delivery)
  • To send optional "transmissions" from your alien (you can unsubscribe)
  • To improve our service through anonymized analytics
  • To respond to your inquiries

3. Information Sharing

We do not sell your personal information. We share data only with:

  • Payment processor: To complete transactions
  • Email provider: To deliver certificates and updates
  • Hosting provider: To serve our website

All service providers are bound by data protection agreements.

4. Data Retention

We retain your custody records indefinitely (that's kind of the point). You can request deletion of your account and associated data by contacting us, though this will invalidate your certificate verification.

5. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Opt out of marketing communications
  • Export your data

6. Cookies

We use essential cookies to make our site work. We use analytics cookies to understand how visitors interact with our site. You can control cookie preferences in your browser settings.

7. Security

We use industry-standard security measures including HTTPS encryption, secure payment processing, and access controls. However, no internet transmission is 100% secure.

8. Children

Our service is not directed at children under 13. We do not knowingly collect information from children under 13. If you believe we have collected such information, please contact us.

9. International

Your data may be processed in countries other than your own. By using our service, you consent to this transfer.

10. Changes

We may update this policy. We'll notify you of significant changes via email or prominent notice on our site.

11. Contact

Privacy questions? Contact us at hello@alienbroker.com.